14 Things Hotels Could Do to Be Truly Brilliant

Before hotels start implementing their brilliant ideas to make theirs become the nicest places, though, it would be nice if they could get the basics right.

Here’s the list:
  1. Free Wi-Fi. A strong signal and fast connection would be welcome too, including on the exercise bikes and by the pool.
  2. No hidden add-on fees—and by that I mean no “resort fee,” parking fee, gym fee, mini-bar re-stocking fee, early check-out fee, etc.
  3. An alarm clock that doesn’t wake me up at 5 a.m. because that’s the hour that the previous guest set it for. Failing that, an alarm clock that I can quickly figure out how to turn off (rather than merely re-set to snooze) in the pitch dark at 5 a.m.
  4. An in-room lighting system that doesn’t take a degree in engineering to operate.
  5. I don’t need 17 pillows on my bed. It would be nice if one pillow—just one—were the correct thickness.
  6. A power strip at desk level so I don’t have to crawl beneath the desk, with enough outlets that I don’t have to recharge my smartphone at the bathroom sink.
  7. A window I can actually open, for a little fresh air once in a while.
  8. A mini-bar with healthy snacks at street price. (Note to hoteliers: A trend that we at Condé Nast Traveler are seeing at our favorite new hotels? Free mini-bars.)
  9. A view that’s as advertised. “Ocean view” should not mean having to stand on the radiator and crane my neck just to glimpse the water.
  10. A shower with strong water pressure, a shower head high enough that I needn’t crouch, and a curtain that prevents the bathroom floor from flooding.
  11. More hooks for hanging towels or clothing on. Because why would my husband be any neater in a hotel room than he is at home?
  12. In addition to the typical toiletries: earplugs—in case of noisy neighbors or street construction.
  13. A climate-control system that doesn’t sound like a freight train running past the room.
  14. A key card that does not get mysteriously deactivated (whether through proximity to my cell phone or some misunderstanding about my check-out time), forcing me to trek all the way back to the front desk.

By CNTraveler

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